Customer care
Customer care is not a department here and it is not a form you fill out. It is a short list of names you get on day one: your account manager, the manager over your work, and the partner who owns the relationship. Call during business hours and a person picks up. That has been true since 2007 and it is not changing.
Monday to Friday, 8:00 AM to 5:00 PM CST. Prefer email? Mike@Team-01.com
- An AI call screener
No bot asking you to describe your issue in a few words so it can decide whether to pass you along.
- A phone tree
No press three for the warehouse. The line rings at a desk where somebody is sitting.
- A ticket queue
Your email is not number 4,000 in a support backlog. It lands with the person who knows your program.
- A script from somewhere else
Nobody reading you a policy about a warehouse they have never walked. Everyone you talk to works in this building.
These are the people you will be talking to
Not a support tier and not a rotating queue. The managers who run your work, the partners behind them, and what each one is the right call for. One number reaches the floor: (479) 464-8326.
Chris Harrison
New programs and scoping. He walks the job and puts a real number on it.
Bryan King
Display and co-pack builds: first articles, run schedules, and the details of what gets assembled.
Josh Hooper
Dock appointments, inbound receipts, and outbound loads. The call to make when a truck is at the gate.
Sydney Baker
Day to day account questions: order status, on-hand inventory, paperwork, and what happened with that shipment.
Chris Comer
The floor itself. Staffing, throughput, and getting a stuck job moving today.
Tyler Bucholz
Operations and new program launches. Call him when the timeline is tight or the target moved.
Lyndsey Bucholz
Board level rather than day to day. Lyndsey holds the partnership to the standard the founders set, and she is who a long-running relationship gets raised with.
Michael Lunsford
Quotes, new business, and the account relationship. He still answers the phone himself.
Open communication, on purpose
You get the names on day one
Before your first pallet lands you have the direct line for your account manager, the manager over your work, and the partner on the relationship.
A person answers
Call Monday to Friday, 8:00 AM to 5:00 PM CST and a person picks up. If the one you asked for is out on the floor, whoever answers can still tell you where your order stands.
We call you first
Slow-moving inventory, a routing change, a count that does not match. You hear it from us in a phone call, not from a report at the end of the month.
Escalation is a phone number
The partners running the operation still walk the floor and still take calls. Going up the chain here means dialing a different number, not opening a case.
We wrote up what dedicated account management actually saves a supplier.